User Regulations

These Regulations define the general conditions, rules, and method of sale conducted by Panpower sp.z.o.o., 42-600 Tarnowskie Góry, ul. Józefa Piernikarczyka 19a, through the website operating at the address: https://panpower.eu and define the rules and conditions for the provision of services by Panpower sp. z o.o. electronically.

1. Definitions 

1. Price - the price of a single product or a set of products applicable at the time of placing the order. The price does not include delivery charges, which depend on the method of delivery chosen by the Customer. Prices displayed on the website are net prices - unless stated otherwise.

2. Business Days - weekdays from Monday to Friday, excluding public holidays in Poland.

3. Delivery - the actual act of delivering the product specified in the order to the Customer by the Seller, through the Supplier.

4. Supplier - the courier company with which the Seller collaborates for the delivery of Products.

5. Password - a string of numeric, alphabetic, or other characters chosen by the Customer during registration in the Online Store, used to secure access to the Customer's Account.

6. Customer - an entity conducting business activity, for which services may be provided electronically in accordance with the Regulations and legal provisions, or with which a Sales Agreement may be concluded.

7. Customer Account - an individual panel for each Customer, activated for them by the Seller after the Customer has registered.

8. Delivery Costs - the amount that the Customer is obliged to pay for the delivery method they have chosen. Delivery costs are increased by VAT at the rate applicable at the time of placing the order.

9. Product - means the goods presented by the Seller through the Online Store, which may be the subject of the Sales Agreement.

10. Regulations - this document.

11. Seller - Panpower sp. z o.o. based in Tarnowskie Góry, 42-600, ul. Józefa Piernikarczyka 19a, email: biuro@panpower.eu, also being the owner of the Online Store.

12. Online Store - the website under which the Seller conducts the sale of products, operating at the domain: https://panpower.eu

13. Sales Agreement - means the distance sales agreement concluded under the terms specified in the Regulations, between the Customer and the Seller.

2. General conditions for using the Online Store.

1. Only entities conducting business activity can be Customers of the online store. Panpower sells exclusively for purposes related to the business activity conducted by Customers. Products are shipped from the Seller's warehouses, companies providing logistics, forwarding, customs warehouse services, as well as third-party companies (suppliers).

2. In some cases, the transaction may be considered chain-like under EU law and may be subject to appropriate VAT settlement procedures, particularly reverse charge VAT.

3. All rights to the Online Store, as well as to patterns, forms, logos, photos posted on the Online Store belong to the Seller or to persons authorized by the Seller to use them. Their use may only occur in a manner specified and compliant with the law and based on prior written consent from the Seller.

4. The Seller will make efforts to ensure that the use of the Online Store is possible for Internet users using all popular web browsers, operating systems, types of devices, and types of internet connections.

5. To place an order in the Online Store, the Customer must have an active email account and an active phone number.

6. It is prohibited for the Customer to provide illegal content and to use the Online Store, the Store's Website, or free services provided by the Seller in a manner contrary to the law, good customs, or infringing on the personal rights of third parties.

7. The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of unauthorized persons obtaining and modifying Customer data, therefore Customers should use appropriate technical measures to minimize the aforementioned risks. In particular, they should use antivirus programs and identity protection for Internet users. The Seller will never ask the Customer to provide their Password in any form.

8. The Seller uses a "cookies" mechanism. Each Customer can disable the "cookies" mechanism in their device's web browser. The Seller indicates that disabling "cookies" may, however, cause difficulties or prevent the use of the Store's Website.

3. Customer Account Registration

1. Registering an account is not mandatory for the Customer; the Customer can place an order without creating a Customer Account.

2. To create a Customer Account, the Customer registers by selecting the "Log In" function available in the Online Store, and then by selecting the function: "Don't have an account yet? Create it by clicking here." Registration is free.

3. Acceptance of the Regulations is a necessary condition for registration.

4. Upon acceptance of the Regulations, an agreement for the provision of the electronic service of maintaining the Customer Account is concluded, and the Customer gains access to the Customer Account.

4. Orders

1. Information and price lists contained on the Online Store's website do not constitute an offer from the Seller within the meaning of the Civil Code, but merely an invitation to submit offers for the conclusion of a Sales Agreement.

2. The Customer can place orders for goods available in the Online Store via the store's website or email by sending an order to the Seller's address 7 days a week, 24 hours a day.

3. The Customer placing an order through the Online Store completes the order by selecting the Product they are interested in. Adding a Product to the order occurs by selecting the "ADD TO CART" option under the given Product displayed on the Online Store. After completing the entire order and indicating in the "CART" the method of Delivery and payment form, the Customer places the order by sending the order form to the Seller by selecting the "I order and pay" button on the store's website. Each time before sending the order to the Seller, the Customer is informed of the total price for the selected quantity of Products and the Delivery costs, as well as all additional costs they are obliged to incur in connection with the Sales Agreement.

4. After placing the order, the Seller sends a confirmation of receipt of the Order to the email address provided by the Customer. Then the Seller sends a pro forma invoice for the order placed by the Customer, detailing the value of the Order and the Delivery Cost. The confirmation of the pro forma payment by the Customer is simultaneously the moment of concluding the Sales Agreement.

5. Placing an order constitutes the Customer's offer to the Seller to conclude a sales agreement for the Products that are the subject of the order.

6. After concluding the sales agreement, the Seller confirms its terms to the Customer by sending them in the form of a pro forma invoice to the Customer's email address.

5. Payments

1. Prices on the Online Store displayed next to a given Product are net prices (excluding VAT) and do not include information regarding Delivery costs and any other costs that the Customer will be obliged to incur in connection with the Sales Agreement, which the Customer will be informed about when choosing the method of Delivery and placing the order.

2. The Customer can choose the following forms of payment for the ordered Products:

1) by bank transfer based on the pro forma invoice - payment is made by transfer within the deadline and to the Seller's account indicated on the invoice,

3. The payment deadline will be indicated on the pro forma invoice.

4. Order fulfillment will begin immediately after the payment for the order is credited to the Seller's account.

5. In the event of the Customer's failure to make payment by the deadline referred to in §5 sec. c, the Seller has the right to withdraw from the order fulfillment.

6. After the goods are received by the Buyer, a final invoice will be sent to their email address, which is an accounting document.

7. The invoice is issued based on the paid pro forma invoice.

8. Until the payment is made, it is possible to edit the pro forma invoice, e.g., to increase the order.

6. Refusal to fulfill the Order by the Seller

1. The Seller reserves the right to refuse to fulfill orders placed by Customers in case of non-compliance with the provisions of these Regulations, as well as in exceptional situations due to the unavailability of the Product.

7. Delivery

1. The Seller delivers to the territory of the Republic of Poland and other countries of the European Union.

2. The Seller is obliged to deliver the Product that is the subject of the sales agreement without defects.

3. The Delivery and Order fulfillment period is counted from the moment the payment made by the Customer is credited to the Seller's account.

4. Ordered products are delivered to the Customer, via a courier/freight company, under the INCOTERMS conditions specified in the pro forma or by the Seller's own transport, to the address indicated in the order form.

5. On the day the Product is sent to the Customer, an email confirming the shipment by the Seller is sent to the Customer's email address. In exceptional circumstances (such as lack of shipment information in the carrier's system), the email with shipment information may not be sent.

6. The Customer should inspect the delivered shipment in a timely manner and in the manner accepted for shipments of that kind; moreover, they have the right to request the courier's employee to write a proper protocol in case of loss or damage to the shipment.

7. In the event of the Customer's absence at the address indicated by them as the delivery address when placing the order, the shipment will not be delivered. In the case of the return of the ordered product by the Courier, the Seller will contact the Customer by email or phone, re-establishing the delivery date and cost with the Customer.

8. In the case of international shipments, deliveries are carried out under the INCOTERMS specified in the pro forma.

9. In the case of ordering products from different warehouses, i.e., from different locations, separate transport costs will be added depending on the location.

8. Warranty

1. The Seller is responsible for defects in the Product concerning the Customer for whom the Sales Agreement was concluded.

2. In the event of defects in the Product being found after the Delivery is accepted, the Customer has the right to submit a complaint under the warranty. To submit a complaint, the Customer should notify the Seller of this fact immediately after discovering the defects. Such notification should be sent to the Seller at the email address: reklamacje@panpower.eu .

3. The notification should include a copy of the proof of purchase (invoice).

4. After sending the complaint notification to the Seller, the Customer will receive an individual complaint number via email at the address provided during registration. This number should be used by the Customer in further contacts with the Seller to identify their case. The assignment of a complaint number does not mean that the complaint has been accepted by the Seller.

5. After receiving the complaint number, the Customer should immediately, i.e., no later than within 7 days, send the complained Product to the Seller at the address agreed with the Seller.

6. The Customer sends the complained Product to the Seller at their own expense.

7. The complaint submitted by the Customer will be considered without unnecessary delay. The Customer will be notified by email at the address provided during registration about the acceptance or rejection of the warranty complaint. In the case of the need to send the complained Product to the manufacturer based outside the borders of the Republic of Poland, the complaint processing period is 30 days.

8. In the event of the complaint being recognized as justified, the Online Store will, at the Customer's request, replace the Product with a new one or refund the full amount without transport costs, which are always borne by the customer.

9. In the event of the complaint being recognized as unjustified, the Online Store will return the complained Product to the Customer at their expense.

9. Guarantee

1. Products sold by the Seller may be covered by a warranty provided by the Product manufacturer or distributor. The Seller does not provide any warranty for any sold Products.

10. Services

1. The Seller provides free electronic services to Customers: maintaining the Customer Account, newsletter, contact form.

2. The services specified in §10 sec. a are provided 24 hours a day, 7 days a week.

3. The Seller reserves the right to choose and change the type, form, time, and method of providing access to the selected services mentioned, which will be communicated to Customers in a manner appropriate for the change of the Regulations.

4. The service of maintaining the Customer Account is available after activation under the terms described in the Regulations.

5. By using the Newsletter service, every Customer who has activated or entered their email address using the form provided by the Seller on the Online Store agrees to it. After sending the completed form, the Customer will immediately receive confirmation from the Seller via email at the address provided in the submitted form. From that moment, an agreement for the provision of the electronic newsletter service is concluded.

6. The Customer can unsubscribe from receiving the newsletter at any time by opting out of the subscription via the link included in the email sent as part of the newsletter service.

7. An authorized person for purchases who has activated can request the Seller to delete the Customer Account, provided that in the case of a request for deletion of the Customer Account by the Seller, it may be deleted within 14 (fourteen) days from the request.

8. The Seller is entitled to block access to the Customer Account and services in the event of the Customer acting to the detriment of the Seller or other Customers, violating the law or the provisions of the Regulations, as well as when blocking access to the Customer Account and free services is justified for security reasons - in particular: by breaking the security of the Online Store or other hacking actions. Blocking access to the Customer Account and free services for the aforementioned reasons lasts for the time necessary to resolve the issue that is the basis for blocking access to the Customer Account and free services. The Seller informs the Customer about the blocking of access to the Customer Account and free services electronically at the address provided by the Customer in the activation form.

11. Exclusion of liability for damages

1. 1. The Seller limits its liability for damages towards the Customer, reserving only liability for damages resulting from intentional actions.

12. Personal data protection

1. The principles of personal data protection are included in the Privacy Policy.

13. Reporting copyright claims

1. In the event of any claims regarding copyright infringement related to the content available in the online store, please report such cases immediately by sending a message to the email address: biuro@panpower.eu

2. The report should include precise information regarding the copyright infringement, including product identification, description of the infringement, and evidence of ownership of the copyright to the claimed material.

3. Upon receiving the report, we will take the necessary steps to investigate the matter and resolve the issue in accordance with applicable law. Depending on the outcome of the analysis, we may take actions such as removing the product, suspending sales, or contacting the supplier to clarify copyright issues.

14. Final provisions

1. The Seller is liable for non-performance or improper performance of the contract, but in the case of contracts concluded with Customers who are Entrepreneurs, the Seller is liable only in the case of intentional damage and within the limits of the actual losses incurred by the Entrepreneur Customer.

2. The conditions of the sales agreement are defined by these Regulations and applicable legal provisions.

3. The Seller makes the content of the Online Store Regulations available to Customers on the page https://panpower.eu

4. In the event of a dispute arising from the concluded Sales Agreement, the parties will strive to resolve the matter amicably. The law applicable to the resolution of any disputes arising from these Regulations is Polish law.

5. The Seller reserves the right to change these Regulations. All orders accepted by the Seller for fulfillment before the new Regulations come into force are carried out based on the Regulations that were in effect on the day the order was placed by the Customer. The change of the Regulations comes into force 14 days after publication on the Online Store. If the Customer does not accept the new content of the Regulations, they are obliged to notify the Seller of this fact, which results in the termination of the agreement.

6. The Regulations come into force on March 13, 2024.